Privacy Policy

go55 ("go55", "we", "us", "our") operates the online casino and sports betting platform accessible at https://go55.cam (the "Platform"). We understand that when you share personal information with us, you are placing trust in our ability to handle it responsibly. This Privacy Policy describes the personal data we collect from registered players and visitors across Malaysia — including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations — how that data is processed, stored, and protected, and what rights you have in relation to your data.

This Privacy Policy applies to all personal data collected through the go55 Platform, including account registration, deposits and withdrawals via FPX, DuitNow, and other Malaysian payment methods, live casino gameplay, sports betting activity, customer support interactions, and any marketing communications you opt into.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the go55 Platform. In the event of any conflict between the two documents on matters relating specifically to data protection, this Privacy Policy shall prevail.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, either directly or in combination with other data, including name, email address, phone number, IP address, device identifiers, and payment details.
• "Data Controller" means go55, being the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of go55 pursuant to a written agreement, such as payment service providers, KYC verification services, and cloud infrastructure providers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Subject" means the identified or identifiable individual to whom Personal Data relates — in most cases, you as a registered Player or Platform visitor.
• "Sensitive Personal Data" refers to categories of data warranting heightened protection, including copies of identity documents (e.g., Malaysian MyKad, passport), financial account details, and any health-related information provided in the context of responsible gambling requests.
• "Cookies" refers to small text files placed on your browser or device by the Platform to collect and store information about your interactions with go55.
• "KYC" (Know Your Customer) refers to the identity verification process we are required to conduct to confirm your identity, age, and the source of funds used on our Platform.

go55 collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of data we collect include the following:

3.1 Registration & Account Data

• Full Name as it appears on your government-issued identity document
• Date of Birth for age verification purposes (21+ requirement)
• Email Address for account communications and notifications
• Mobile Number for OTP verification and account security
• Username & Password (password stored in hashed, non-reversible form)
• Preferred Currency (Malaysian Ringgit / MYR by default)

3.2 Identity Verification (KYC) Data

• Copy of Malaysian MyKad, passport, or other government-issued photo identity document
• Proof of address (e.g., utility bill, bank statement issued within the last 3 months)
• Source-of-funds documentation where required for enhanced due diligence
• Selfie or liveness verification image for biometric cross-referencing

3.3 Financial & Payment Data

• Bank account number and bank name (for FPX and DuitNow transactions with Maybank, CIMB, Public Bank, Hong Leong, and other participating institutions)
• e-Wallet identifiers for Touch 'n Go eWallet, Boost, and GrabPay
• Cryptocurrency wallet addresses (for BTC, ETH, USDT, and BNB transactions)
• Transaction history including deposit amounts, withdrawal requests, and payment method used

3.4 Gaming & Betting Activity Data

• Wagers placed, game selections, bet amounts in MYR, and outcomes
• Bonus claims, wagering activity, and loyalty tier status
• Session duration, login timestamps, and gameplay frequency
• Sports betting selections including EPL, Liga Super Malaysia, UFC, and other markets

3.5 Technical & Device Data

• IP address and approximate geolocation (country and city level)
• Browser type, operating system, and device identifiers
• Platform interaction logs, page views, and click-stream data
• Session token and authentication logs

3.6 Communications Data

• Records of live chat conversations with go55 customer support
• Email correspondence with go55
• Responses to surveys, feedback forms, or promotional communications you participate in

go55 collects Personal Data through the following means:

• Directly from you — when you complete the registration form, submit KYC documentation, make a deposit or withdrawal request, contact customer support, or respond to a survey.
• Automatically — when you access and interact with the Platform, our systems automatically log technical data including IP address, device type, browser, and session activity.
• From cookies and tracking technologies — as described in Section 9 of this Policy, we use cookies and similar technologies to collect information about your use of the Platform.
• From third-party verification providers — when you submit KYC documents, they may be processed by our third-party identity verification partners who cross-reference your data against authoritative databases and government records.
• From payment processors — when you make a deposit or withdrawal via FPX, DuitNow, or other payment channels, transaction confirmation data is passed to us by the relevant payment service provider.

We process your Personal Data for the specific purposes set out in the table below. go55 does not process your data for any purpose that is incompatible with the original purpose for which it was collected.

go55 processes Personal Data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing is necessary to perform the contract between you and go55 — specifically, to provide the gaming services, process payments, and manage your account in accordance with our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC/AML requirements, age verification mandates, and regulatory reporting obligations.
• Legitimate Interests: Processing is necessary for go55's legitimate interests — including fraud prevention, platform security, and improving our services — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where go55 relies on consent as the legal basis — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

go55 does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment Service Providers: We share necessary financial data with payment processors including FPX, DuitNow, and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay) and cryptocurrency processing partners solely for the purpose of executing your deposit and withdrawal requests.
• Identity Verification Partners: KYC documentation and identity data may be shared with accredited third-party identity verification and anti-fraud service providers operating under strict data processing agreements and confidentiality obligations.
• Game Providers: Certain gameplay data (such as session identifiers and wager amounts) may be shared with our licensed game studio partners for the purpose of delivering game content and resolving technical disputes.
• IT & Cloud Infrastructure Providers: Data is processed on secured cloud infrastructure. All infrastructure partners operate under data processor agreements and are bound to process data solely on go55's documented instructions.
• Legal & Regulatory Authorities: go55 may disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required by applicable law or valid legal process — for example, in connection with AML investigations, fraud inquiries, or court orders.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of go55's business or assets, Personal Data may be transferred to the acquiring entity, subject to the same privacy obligations as described herein. You will be notified of any such transfer in advance.

go55 retains Personal Data only for as long as is necessary for the purposes described in this Policy and to comply with applicable legal obligations. The following general retention periods apply:

• Account Data & Transaction Records: Retained for a minimum of five (5) years following account closure to comply with applicable anti-money laundering record-keeping requirements.
• KYC Documentation: Identity and verification documents are retained for a minimum of five (5) years from the date of submission, in accordance with AML regulatory requirements.
• Gaming Activity Logs: Bet history, session logs, and gameplay records are retained for up to three (3) years for dispute resolution purposes and regulatory compliance.
• Customer Support Records: Live chat and email correspondence is retained for two (2) years from the date of the interaction.
• Marketing Preferences: Records of consent and opt-out requests are retained indefinitely to demonstrate compliance with applicable marketing laws.

When Personal Data is no longer required for any legitimate purpose, go55 will securely delete or anonymise it in a manner that renders re-identification impossible.

go55 uses cookies and similar tracking technologies to operate the Platform efficiently, maintain your session, and improve the user experience. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these cookies without disabling Platform functionality.
• Functional Cookies: Used to remember your preferences such as preferred language, game lobby layout, or last-selected payment method (e.g., FPX or DuitNow), enabling a more personalised experience.
• Performance & Analytics Cookies: Collect aggregated, anonymised data about how visitors navigate the Platform — such as most-visited pages, session duration, and error rates — to help us identify technical issues and improve performance.
• Marketing & Preference Cookies: Used, where you have consented, to track your interaction with promotional content and to personalise bonus offers and campaign messaging relevant to your betting activity.

You may manage cookie preferences through your browser settings. Note that disabling functional or performance cookies may affect your experience on the Platform. Most modern browsers provide options to view, manage, and delete cookies at any time.

go55 takes the security of your Personal Data seriously and implements a comprehensive set of technical and organisational security measures to protect it against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the go55 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. This applies to all account login, deposit, and withdrawal transactions.
• Password Hashing: Account passwords are stored exclusively in hashed, non-reversible form using strong cryptographic algorithms. go55 staff cannot read your plaintext password.
• Access Controls: Access to Personal Data within go55 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to Personal Data undergo data protection training and are bound by confidentiality obligations.
• Secure Infrastructure: The Platform is hosted on enterprise-grade cloud infrastructure with physical and logical security controls, regular security patching, and continuous monitoring for intrusion or anomalous activity.
• Data Breach Response: In the event of a data breach that poses a risk to your rights and freedoms, go55 will notify affected individuals and relevant authorities within the timeframes required by applicable data protection law.

While go55 takes all reasonably practicable measures to protect your data, no internet transmission or electronic storage system is entirely immune from risk. You are also responsible for maintaining the security of your Account credentials and should notify go55 immediately at [email protected] if you suspect any unauthorised access to your Account.

Subject to applicable data protection law, you have the following rights in relation to your Personal Data held by go55:

• Right of Access: You have the right to request a copy of the Personal Data that go55 holds about you, including information on how it is being processed, for what purposes, and to whom it has been disclosed.
• Right to Rectification: You have the right to request that inaccurate or incomplete Personal Data be corrected. You may update certain Account data directly through your Account Settings dashboard.
• Right to Erasure ("Right to Be Forgotten"): You may request that your Personal Data be deleted where it is no longer necessary for the purposes for which it was collected, and where no overriding legal obligation requires us to retain it. Note that certain data must be retained for regulatory compliance purposes (see Section 8).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your Personal Data — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request that we provide your Personal Data to you in a commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your Personal Data where it is based on go55's legitimate interests, including the right to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact go55 via live chat or by email at [email protected]. We will respond to all verifiable data subject requests within thirty (30) days of receipt. In complex cases, the response period may be extended by a further sixty (60) days, with advance notice provided to you.

The go55 Platform is strictly intended for adults aged 21 and above only. go55 does not knowingly collect Personal Data from any individual under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this requirement.

If go55 becomes aware that Personal Data has been collected from an individual under the age of 21 — whether through circumvention of our age verification processes or otherwise — the relevant Account will be immediately suspended, all deposited funds will be returned to the originating payment method, and all associated data will be deleted as soon as practicable in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a minor under your care has registered an Account on go55, please contact us immediately at [email protected] so that we may take appropriate action.

go55 may transfer your Personal Data to countries outside of Malaysia for processing by certain service providers — including cloud infrastructure providers, game studios, and identity verification partners — where the provision of those services requires data to be processed in another jurisdiction.

Whenever Personal Data is transferred internationally, go55 ensures that appropriate safeguards are in place to protect the data at least to the standard required under applicable Malaysian data protection law. These safeguards include contractual obligations imposed on all receiving parties through data processing agreements, requiring them to maintain data protection standards equivalent to those described in this Policy.

By using the go55 Platform and providing your Personal Data, you acknowledge that your data may be transferred to and processed in jurisdictions outside of Malaysia as described in this section.

The go55 Platform may contain references to third-party services including payment processors (FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong), cryptocurrency networks, and game studio providers. These third parties operate their own independent services and privacy policies.

When you interact with a third-party service — for example, when authenticating a payment via your bank's FPX interface or authorising a DuitNow transfer — you are subject to that third party's privacy policy and terms of service in addition to this Policy. go55 has no control over, and accepts no responsibility for, the privacy practices of third-party services.

We encourage you to review the privacy policies of all third-party services you interact with in connection with your use of go55.

go55 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or our business operations. When we make material changes to this Policy, we will notify registered Players via email or a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect.

The "Last Updated" date at the top of this document indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

The current version of this Privacy Policy is always accessible on the Platform at /privacy-policy. Prior versions of this Policy are available on request by contacting [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Data by go55, please contact us using the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the go55 Platform.
• Email: [email protected] (plain text — this is not a clickable link)

When contacting us about a data protection matter, please include your registered Account username, a clear description of your request or concern, and any relevant supporting details. We will acknowledge receipt of all data subject requests within 48 hours and aim to provide a substantive response within 30 days.

For matters related to responsible gambling, self-exclusion, or account activity monitoring, please visit our Responsible Gambling page.

For general terms of use and account rules, please refer to our Terms & Conditions.